Shipping & Returns

Shipping & Returns

If you have questions please e-mail us at sales@1potteryhouse.com

We will ship most orders from our distribution center in Bradenton, Florida in the United States We may use a variety shipping companies like UPS, Fed Ex, USPS and in some cases major carriers to support our larger deliveries. Items purchased together will not necessarily be shipped together. All ship times are in business days. Please allow 2 to 5 business days to process your order prior to shipping.

Curbside Shipping: Some oversized items may be too large for UPS, FedEx USPS shipping. Those items will be shipped to you via Freight Delivery Curbside Drop Service. You will sign for the delivery at the curb. Curbside Delivery can take three to four weeks to arrive once shipped from our warehouse. Items needing Curbside Delivery will be noted in the product description. Product availability and pricing are subject to change without further notice. Delivery and Special Handling charges are based on products purchased and the shape or weight of the item(s) being purchased. All orders received over $250.00 will be shipped with a signature requested for delivery.

At this time we do not ship to Canada or any other country outside United States We only ship to the lower 48 states. We do not Ship orders to Alaska, Hawaii and, Puerto Rico. If there is a delay in the shipping of part of your order, we will notify you of the items(s) that may be affected. Also, please note, depending on the size of the item ordered and the number of pieces requested, all items ordered may not arrive in the same box or on the same day.

Below is our Estimated Shipping Cost some items may have additional charges because of location, size and weight.

New Lower Shipping Rates!

Total Purchase price $30.00 and below   > Shipping cost $9.95
Total Purchase price $50.00 and below   > Shipping cost $10.95
Total Purchase price $75.00 and below   > Shipping cost $12.95
Total Purchase price $95.00 and below   > Shipping cost $14.95
Total Purchase price $125.00 and below > Shipping cost $19.95
Total Purchase price $174.99 and below > Shipping cost $24.95
Total Purchase price $249.99 and below > Shipping cost $27.95
Total Purchase price $250.00 and above > Shipping cost 10%

If you have Questions Please email us at sales@1potteryhouse.com

Returns for Online Purchases

We proudly stand behind all our products and offer 30 Day Return Policy. Because most of our products are Hand Painted there may be imperfections on some of the products. If you are not happy with your purchase please contact us at Sales@1potteryhouse.com

Conditions for refund:

1) Products must be returned in new & unused condition. 

2) All products will be inspected prior to refund being issued.

3) The refunded amount will be the price of the product purchased, along with any sales tax if purchased in the State of Florida.

4) Shipping charges are non-refundable.

5) Customer is responsible for any return shipping cost.

5) No returns will be Accepted without Return Authorization Number given to you by The Pottery House prior to shipping products back. 

6) Return all products via UPS or Fed Ex. Any over-sized items must be returned Via Trucking Company.

7) 10% restocking fee on all orders over $100.

Any damages in your order must be claimed with in 7 days of your delivery. Please contact us at sales@1potteryhouse.com Pictures of damaged item might be requested.

Copyright © 2017 The Pottery House. Powered by Zen Cart
Pottery House Map   PayPal Logo